The course Web site is integral to the success of blended or online learning

Sakai Project

Introduction

Here at UM we use CTools, an implementation of Sakai. While this is a perfectly reasonable CMS, it was built to support a class from a different era, one in which the professor is the center of learning and students are simply the recipients of knowledge.

Recently in “Technology turbocharges a new educational philosophy” I wrote how technology extends the capabilities and influence of professors and students while also supporting different communication patterns. It also makes it possible to support individualized learning. In this article I want to bring these soaring ideas down to earth, if just a little bit, and discuss what they have to do with the course Web site.

And I'm good with my hands, too.

A practical guy

I’m a very practical guy; I was a practical student and I am a practical professor. When I was a student I didn’t do very much classwork unless I thought I would get something out of it. What was that something? Either I thought I would learn something that was particularly interesting to me or I thought it would help me get a better grade. And not too much in-between. I definitely didn’t do work because it’s supposed to be interesting, or everyone else likes learning about this stuff, or it’s not so hard so just do it.

I have taken that attitude with me in my role as professor. I try to make it clear why what I’m teaching is really interesting to me (so that they know that there is someone in the world who likes this stuff) and why I think it should be interesting to them (usually tied to their academic development [smallest chance of connecting with them], career, or personal life). You might expect me to say here and I also make it clear how the student can get a good grade. Actually, I generally don’t. I don’t really do this on purpose. I point in the general direction of what is good versus what is bad, but I don’t want to set an artificially low ceiling and say this is good enough to get an “A”. I have found that my students are amazingly good at exceeding any bar that I put up for them. So…I let them set the bar. I let them define their range of activities, input, and insights. They explore their talents, and I help them refine their approach. The results have most often been exemplary.

Students as teachers

You might be wondering what this all has to do with a course Web site. Here’s the connection. I believe that:

  • Communication among students is important.
  • Learning is good, whether or not the source of the learning is the professor or a student.
  • Students can provide excellent instruction to other students (and the professor, if he’ll listen).
  • Timely and meaningful feedback is a powerful way of learning and improving.
  • Students can be good at providing feedback to each other.
  • Students grow and learn just as much when they are in the role of teacher as when they are in the role of learner.

Recall from above that I personally didn’t like doing something (unless I really liked it) unless I thought it would help me get a better grade. Well, suppose that students think this way. (Not too unreasonable, in my opinion.) In order to get them to take on the above roles, they need to believe (in the absence of truly liking the material) that what they are doing will help them get a better grade. The question now becomes how do we make the connection between them taking on the above roles and them getting a better grade.

The reimagined course Web site

The course Web site has to support, track, and enable measurement of all of these new activities. If the activity isn’t being supported, tracked, or measured, then it isn’t being integrated into the student’s grade. And if it doesn’t count towards the grade, then the student isn’t doing it. Thus, the Web site has to fill all three of these roles or it’t not doing all that it can to support students and professors as they make their way through the semester.

The Web site is no longer simply about an inbox that the student puts assignments in so that the professor can grade it. It’s no longer about the students sending messages to the faculty member and vice versa.

So, what does the course Web site need to do?

  • Provide a way for students to submit a draft, for other students to critique the draft, for the author to evaluate the critiques. Each stage needs to be captured and attributed to each individual student.
  • Provide a way for students to submit a final version, for other students to respond to the document, for the author to respond to those responses, and so on. And for everyone to evaluate the quality of the arguments made.
  • Provide a way for students to submit teaching materials.
  • Provide a way for students to add to existing teaching materials.
  • Provide a way for students to evaluate the specific contributions (messages, critiques, responses, materials) of students whenever and wherever they might see them. And to give credit to students who take the time to provide the evaluations themselves!

It is definitely the case (for now) that each professor is going to want different reports for different classes. Each professor will want to emphasize different tasks and different roles for the students to play during the semester. This exploration is necessary in order to move to a new model of learning that is pretty far away from our current model. I believe it has the potential to be a better model, but we definitely have a lot of thinking, planning, experimenting, and doing ahead of us.

Drupal

Next steps

This isn’t simply a next generation of a traditional scholastic CMS. This is more like a community support/building Web site combined with a media publishing site. I actually don’t think it would be that difficult to build such a site with Drupal. It seems like all the tools (modules) are already there just waiting to be put together in the right way. I’m in the process of building it right now, so I guess we’ll see one way or the other.

If you’re interested in this project (or know of a related one that I apparently don’t know about), please let me know via twitter or the comments.

Communicating electronically with your class

One aspect of managing a class that has changed significantly — or, at least, has a great potential to change significantly with little effort — is communication with students outside of class. When I first started teaching, we didn’t have any real means of communicating with students outside of class. Eventually we could use email, and then we graduated to using the course Web site. Now we have both those choices plus several more.

My preferences are to use a tool that reaches a student’s cell phone with minimal effort. This makes it much easier to reach into the student’s world. Any time you require that the student get out of his/her comfort zone, then the odds drop of communicating with the student in a timely manner. This preference of mine definitely shapes my views on technology usage.

The problem here, as with so many things in higher ed, is that the expectations and desires of students aren’t inline with those of faculty. Let’s look at the arguments for and against some of the available approaches.

Email

Email

My students use email very little. The only time they seem to use it outside of class-related usage is when they are looking for a job. There is something to be said for preparing a student for the workplace, but there’s also something to be said for reaching the student in a timely fashion. I try to use email as little as possible. Recently, I have used it to communicate grade information to the student because I had a program that made that option easy. Other than that, I have tended away from email usage.

Forums (discussion boards)

I was a big user of discussion boards in the late 1990s and very early 2000s; however, my students never were. If they had a question to send me, they sent it via email or came to office hours. If they saw questions from other students, they waited for me to answer them. Very very rarely did students participate on a discussion board if they didn’t have to. I have basically stopped using these for that reason. They are a good idea in theory, but in practice my students simply don’t use them.

Course management system

Here at the University of Michigan we use CTools, which is an implementation of Sakai. This is a perfectly capable, functional, and traditional course management system. As such it provides all sorts of tools for communicating with students:

Announcements
The professor posts information that can be read by all students
Forums
Discussed above
Assignments
Allows students to submit documents in fulfillment of a specific assignment
Chat Room
For live communication among class participants
Drop Box
Allows students and the professor to share documents privately
Messages
For sending a direct message to a site participant
Polls
For collecting information from the class as a whole on a given question
RSS feeds

These are all perfectly reasonable and useful tools that have an underlying assumption that students go to the course Web site. If students don’t go to the Web site, then none of this is useful. So, the question is how to get them to the Web site? If I use the CMS, then I need to use it in combination with some other tool that will alert students to something they need to do or see.

Blog

Another approach that I continually come back to is the use of a blog as a course communication center. Students can subscribe to the blog RSS feed so that any post made on the blog appears in their RSS feed reader. Thus, a student would not have to be at the course blog in order to get information that I have posted. The only problem with this: students rarely use an RSS feed reader. While this approach fits with my way of reading (I’m a huge reader of blogs in my RSS feed reader) and writing (I’m writing this blog, aren’t I?), it just doesn’t work for most of my students.

Twitter

Twitter

This tool has a lot going for it. Students and professors can send private messages to each other. All class members can send messages that can be viewed by all other class members. Professors can announce information to the whole class. Students can ask the professor a question (privately or publicly) and the professor can provide an answer (again, privately or publicly). In addition, for many students this will become an important communication channel in their work lives; giving them some training and experience in using this tool before they start their job would be a good thing.

A couple of problems with this is that messages are limited to 140 characters, and messages can be missed in the general twitter deluge of information. If users go to the trouble of ensuring that messages from a certain user are forwarded to the user’s text messaging account, then that mitigates this concern somewhat; however, users still have to search for the class hashtag in order to find all information related to a specific class. If they don’t, then it’s possible that they will miss something. One possible solution to this problem would be to create a twitter list for all of the participants in the class. This would ensure that all of the tweets from all of the people on the list appear in one place.

Twitter is definitely in my planned communication arsenal. I will be using the #bit330 hashtag and the @bit330 account in the fall to communicate with my students. I expect that they will follow this account and I will follow their accounts. I used this three years ago when students weren’t really that into twitter usage. Now that it’s more integrated into many of their lives, I assume that it will go better than it did back then (not that it was bad or anything).

Remind101

Text messages with Remind101

Another (currently free) text messaging-based solution is provided by Remind101. With this platform professors can text students but not vice versa, all without having to know each others’ phone numbers. You can see a demo video on this page and an extensive FAQ on this page.

This platform addresses is like the approach taken by twitter except that it is private to the class, students can’t send messages, and the messages are segregated to their own channel (i.e., not integrated with the whole twitter feed). It’s a really straight-forward solution. The professor gets a special code for the class, and then he/she shares this code with the students. Whenever the professor wants to make an announcement, then he/she sends a message to the Remind101 phone number that includes the class code. Everyone who has registered with that code then receives the message.

If you have routinely used email to send out announcements and found that students don’t get them in time, then consider this as a solution if you don’t want to adopt twitter.

Conclusion

For me, email is a fallback option; it is available but it isn’t anything that I want to use. I especially don’t rely on it any more for time-sensitive communications. I have basically stopped using forums, and will continue to ignore them, until I hear of some practices and accompanying technological changes that I can implement that somehow makes this tool more attractive to students.

Both course management systems and blogs are okay, for what they do, but they don’t reach students where they live. For me, the drawback of Remind101 is that it doesn’t provide a channel for students to communicate with each other or for them to see communications from other students; there can be much value in this kind of shared group communication channel. I plan on using twitter for announcements and to point students to a specific URL (many times within the CMS) that contains more information. This way I can take advantage of the technologies within the CMS and use twitter to draw students to the CMS in a way that is convenient for them.

I’m sure that I have missed some other tools currently available, and I’m equally sure that new approaches will be available within a year. But, for now, I hope the above analysis provides you some food for thought when planning your classes in the upcoming year.